7th February, 2019 at 9:30am
Smarter Customer Connections
Talk | WIELS Contemporary Art Centre — For our members and local partners

On 7th February at WIELS Contemporary Art Centre in Brussels, we’ll bring together a panel to explore how open approaches to capturing and sharing data are enabling purposeful and valuable customer experiences.

Today, opportunities to gather and work with customer data have never been more abundant. But many businesses are not making the most of the opportunity, uncertain as to how to best reach and engage people online. And while customers’ expectations for personalised experiences that result in what they want, when and where they want it, have never been higher, it seems that turning data into value is one of the biggest ongoing challenges of the day.

On the morning of the 7th February at WIELS Contemporary Art Centre in Brussels, we’ll bring together a panel and curated audience to explore how open approaches to capturing and sharing data are enabling purposeful and valuable customer experiences.

The future belongs to the organisations, products and services willing to embrace the customer insights that technology is permitting, be clear to customers about how their data is being used, and be open to sharing the knowledge that data brings with partners ­— driving beneficial outcomes all round. We’ll be opening up a conversation around these challenges and opportunities — pulling in the perspectives of a panel with hard earned learnings in the field.

Joining our panel will be Michael Brenner, Head of Design at Data4Change, Prashant Singh, Global FMCG Client Business Partner at Nielsen, Lewis Hamilton, Head of Ecommerce at Turnbull & Asser and Navin Bharwani, European Business Partner for Data at ZX Ventures.

We’d love for you to join us, there’s no cost to attend — if you’d like a seat please send an email to zx@ycn.org.

Event Details
  • Location:
    Avenue Van Volxem 354,
    1190 Forest,
    Brussels,
    Belgium View Map
  • Start:
    7th February, 2019 at 9:30am
  • End:
    7th February, 2019 at 11:00am
  • Cost:
    For our members and local partners
Interesting in coming along?

Please let us know here, and feel free to tell us more about your interest in the topic. Not a member of YCN? We sometimes open things up, so do get in touch and we can let you know what’s possible.

Joining our Learning Network

Imaginative organisations, large and small, use YCN to build capabilities throughout their teams in modern, motivating and memorable ways.

Our peer-led membership programme is a popular starting point; giving teams open and self-directed access to a weekly calendar of in-person learning, a digital learning platform and a personal relationship with our own connective central team.

Find out more about what we offer in this PDF, or by contacting Nick Defty on nd@ycn.org.