24th October, 2019 at 9:00am
Having Difficult Conversations
Workshop | Floor Five, Twentytwo Bishopsgate — For our members and programme participants

There are certain conversations we dread. But with the right mindset and techniques to hand, these can become positive and transformative learning experiences.

Few people enjoy confrontation — but there are plenty of conversations where we're called on to have a difficult, potentially awkward conversation with someone; whether a colleague, direct report, boss or partner. And whoever it's with, and whatever the topic — there are key mindsets to get into, and skillsets to have to hand that will enable us to reframe what's awkward, as something positive all-round. Indeed, if handled correctly and purposefully, seemingly difficult conversations can become something rich in development.

As with any feedback situation we need to ensure we're prepared, rooting everything in observation, mindful of our triggers (and those of others) and with outcomes, objectives and next steps clearly in mind. We'll cover all of this in this focussed and positive session, leaving you well equipped for conversations you may be planning now or otherwise approaching on your horizon at work or home.

What we'll cover:

• The power of preparation

• Communicating from a point of observation

• Practical frameworks for approaching conversations

• Listening for meaning

• Getting from emotion triggers to problem solving

How the session will be structured:

We'll draw on some real-world scenarios, deconstructing situations so that we can evenly mix some theory and discussion with plenty of practical application.

Who the session's for:

Anyone wishing to better equip themselves with fresh and purposeful approaches to having honest and positive conversations with those around them.

Event Details
  • Location:
    22 Bishopsgate,
    London, EC2N 4AJ,
    United Kingdom
  • Start:
    24th October, 2019 at 9:00am
  • End:
    24th October, 2019 at 11:00am
  • Cost:
    For our members and programme participants

Good to know

Bringing it to you

All workshop sessions and content in our core programme can be delivered directly to your teams.

Read up on past sessions

Write ups, takeouts and key lessons from past programme content can be found in the news section.

Partner with us

Creatively driven, growth oriented, organisations partner with YCN to purposefully build capability throughout their teams.

Our pioneering social learning programmes bring people together, enriching their skillsets, and growing their networks in the process too. We take targetted, topic specific workshops into our partners’ places of work, and use modern and energising facilitation to take teams towards any outcome.

Find out more in this PDF, by emailing YCN Director Nick Defty or calling +44 (0)20 7033 2140.