There are certain conversations we dread. But with the right mindset and techniques to hand, these can become positive and purposeful learning experiences.
Few of us enjoy awkardness — but there will always be times where we're called on to have a 'difficult conversation' with someone; whether a junior member of our team, our boss or a builder. It's easy to get stuck repeatedly mulling it over, putting it off or stumbling into a confusing confrontation that doesn't end well.
But with the right mindsets, framing and practical approaches — clearer, more confident communication and stronger relationships are yours. 'Difficult conversations' become 'learning conversations' — and before long you'll be looking forward to having them.
In this positive and practical session, we'll work through a number of these approaches and equip ourselves for those conversations we know we should be having right now, or that are otherwise on their way.
What we'll cover:
• Distinguishing blame from contribution
• Rooting observation in behaviour
• Practical frameworks for difficult conversations
• How to begin, the third story, and thinking like a mediator
• The power of 'and'
• How to end
How the session will be structured:
We'll draw on some real-world scenarios, deconstructing some difficult conversations and discussing and applying new techniques in small groups.
Who the session's for:
Anyone wishing to better equip themselves with fresh and purposeful approaches to having honest and constructive conversations with those around them.
Start:4th June, 2020 at 9:30am
End:4th June, 2020 at 10:45am
Register for the session
Please complete this short form, and a real-person in our (currently) remote team will be in touch with all you need.