Tools for Trust, with Louise Hedges

"There is no greater source of distrust than advisors who appear to be more interested in themselves than in trying to be of service to the client. We must work hard to show that our self-orientation is under control.” — David Maister, The Trusted Advisor
Personal Effectiveness
Wednesday 27 October
4:00pm5:30pm UK time

Discover why intentionally building more trust into your relationships will help them to thrive, and learn proven and practical ways to do so.

Trust is at the heart of all successful relationships — whether with our teams, clients or peers. And while building more trust is something we'd all agree is a purposeful pursuit, what's harder to define is how to practically go about it.

And that's what we explore in this session, led by coach and commercial relational expert Louise Hedges — the idea of trust, what more of it would mean in the relationships that matter the most — and the specific mindsets and behaviours we can use to cultivate it.

Louise provides commercial smarts to businesses of all shapes and sizes, from hospitality groups like Ennismore to digital consultancies like Adaptive Lab. And she's become a firm believer in the consulting principles laid out in the classic text and commercial method Trusted Advisor — embracing it from the world of management consulting, and attuning it to the modern, digitally driven world of work.
In this short and practical session, we'll set out some core ideas around Trust and the Trusted Adviser philosophy, open-up some conversation around them and invite you to immediately experiment with some new relational approaches, with trust at their heart.

How the session will be structured:

We'll dig into some of the popular principles laid out in the Trusted Advisor philosophy — learning how quantifying our credibility, reliability, intimacy and self-orientation will consolidate into a score that we can then seek to consciously increase. We'll work through some specific tools for upping levels of trust, learning why well framed questions can boost our credibility, the role of expectation setting in increasing reliability, what vulnerability can mean for intimacy, how self-orientation can be like kryptonite to trust if it's not kept in check — and much more too. You'll leave the session with some simply framed ways to build more trust into your relationships, and an action plan for activation.

Expect an immersive and interactive experience, among a supportive group of peers.

What we'll cover:

• The case for trust
• The Trust Equation
• Ways to increase our credibility, reliability and intimacy
• How to lower our self-orientation
• How to begin new relationships with trust built in
• Increasing trust in teams

Who the session is for:

Anyone curious about ways to build more trust into their relationships.

Wednesday 27 October
4:00pm5:30pm UK time

Good to know

Trust Ladder
An ongoing learning experience

This session is a good taster for our 12 week self-directed Tools for Trust programme. You'll dig into 6 enlightening and easy to navigate modules, building more trust into the relationships that matter the most to you.

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Nudge, Nudge

If you'd like to opt into them we'll send some timely and curiosity inducing nudges in the weeks that follow the session, to help you embed the learning.

Super Awesome
Trust in Teams

We can deliver our Tools for Trust programme directly teams, wherever they're working from — creating a purposeful and performance enhancing learning experience. Find out more about our tailored partnerships here.