Owning feedback
"I noticed in the team meeting on Wednesday you interrupted Emily more than once, particularly when was summing up at the end."

Giving and receiving feedback well

Feedback is the ultimate learning tool. And so to thrive in the ever-changing, modern world of work we must continually improve our ability to give and receive it. When we ask for it well, and appreciate the importance of smartly working with whatever we receive back, we inspire others to do the same — leading to cultures of continual learning.

We will enable your team to:

• Understand the science behind feedback, be able to articulate feedback ratios and motivate others to weight the positive to the negative.

• Give strengths based feedback in relation to recognised company values and leave with an action plan to do so.

• Master the BID model of giving feedback; rooting it in observed Behaviours, being clear on Impact at an individual and organisational level and knowing whether to specify a Do or begin a Dialogue.

• Appreciate the relationship between receiving and giving feedback, so that they're regularly pulling feedback in, in ways they can isolate and personally learn from.

and much more too...

Owning Feedback

Some ideas to get you going


"I noticed..."

Two simple words, but so impactful when beginning a feedback conversation that you want to make someone to take seriously with genuine behaviour change in mind. When we root our feedback in non-judgemental observation, we open a conversation with candour and curiosity — and set ourselves up for success.


Know your three triggers

In her brilliant book, co-written with Douglas Stone, Thanks for the Feedback; Harvard Negotiation Project fellow Sheila Heen introduces us to our three triggers — Truth, Relationship and Identity — arguing that when activated by poorly given feedback they stop us from processing valuable learning. The secret, she suggests, is 'separating the data from the interpretation'.

Take a blended approach to building this skill
Take a blended approach to building this skill

Explore this topic through team ‘all-ins’ and inclusively facilitated workshops (virtual and in-person), on-demand resources, learning circles and other proven and action-oriented formats.

Learn more