Introducing proven approaches to building stronger and more purposeful relationships with the customers that matter most.

Customers are powerful, their perspectives crucial — and expectations for meaningful and personalised interactions never higher. Whatever our role, and whatever our touchpoints with clients and customers, there's plenty we can be doing to continually and intentionally improve the impression we make. And this is as true of in-person interactions on shop floors or in boardrooms as it is on the phone or video calls.

For all the value in smart CRM's and 'personalisation at scale' — the research regularly reveals that it's the human touch, perception of individual customer centricity and recalled attentiveness that drives value and retention in relationships over time.

We'll focus on:

• Perspective taking and empathy
• Creating 'micro-experiences'
• Collaborative problem solving
• 'Connected Experiences' Vs Customer service
• Being ourselves with skill
• Tactical empathy

Accessing this topic

  • Main

    In person

    Facilitated in your places of work, and cross-organisationally too.

  • Main

    Live, virtual sessions

    Energising, social sessions for teams, wherever they're working from.

  • Main


    Bitesize, scalable and self-directed learning driven by your team's goals.

Partner with us

We provide growth-oriented organisations of all shapes and sizes with social, motivating and behaviourally-driven approaches to building capability throughout their teams — wherever they’re working from.

With an emphasis on virtual and remote delivery; our pioneering programmes bring people together to build skills among peers, and immediately apply them to the commercial and cultural challenges of the day.

To learn more about our transformative work with partners ranging from Dr. Martens to Dishoom, Adidas to Action for Children; and to explore ways we can support your teams — email Nick Defty or call +44 (0)20 7033 2140.

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