Refining and combining our skills of empathy, listening and questioning will enable us to purposefully manage relationships with those more senior.

The idea of 'managing upwards' has risen recently in popularity, especially in fast-moving cultures where change is a constant, talent moves up quickly and hierarchies can be tough to define. And its taken on a number of interpretations too; but still broadly referencing principles like anticipating our boss’s needs, understanding what motivates them, appreciating the right approach to discussing problems and becoming perceived as a positive and helpful person to those more senior. 

Being able to confidently support and influence those above us can create huge value both to our individual status, and the culture in which we work — and there are mindsets and approaches to get us there.

What we'll cover:

• Techniques for taking on alternative perspectives
• Power and Power styles
• Powerful techniques for listening and questioning
• Influencing through labeling, mirroring and reframing
• Recognising rhythm and ways to create value
• Planning for behaviour change, before setting out to create it

Accessing this topic

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    In our programme

    Learn about this topic among peers in our weekly programme.

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    Brought to you

    We can tailor the topic to your team, and deliver it anywhere.

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    Remote and Resources

    We can bring this to you virtually, with supporting resources too.

Partner with us

Creatively driven, growth oriented, organisations partner with YCN to purposefully build capability throughout their teams.

Our pioneering social learning programmes bring people together, enriching their skillsets, and growing their networks in the process too. We take targetted, topic specific workshops into our partners’ places of work, and use modern and energising facilitation to take teams towards any outcome.

Find out more in this PDF, by emailing YCN Director Nick Defty or calling +44 (0)20 7033 2140.