Refining and combining our skills of empathy, listening and questioning will enable us to purposefully manage relationships with those more senior.
The idea of 'managing upwards' has risen recently in popularity, especially in fast-moving cultures where change is a constant, talent moves up quickly and hierarchies can be tough to define. And its taken on a number of interpretations too; but still broadly referencing principles like anticipating our boss’s needs, understanding what motivates them, appreciating the right approach to discussing problems and becoming perceived as a positive and helpful person to those more senior.
Being able to confidently support and influence those above us can create huge value both to our individual status, and the culture in which we work — and there are mindsets and approaches to get us there.
What we'll cover:
• Techniques for taking on alternative perspectives
• Power and Power styles
• Powerful techniques for listening and questioning
• Influencing through labeling, mirroring and reframing
• Recognising rhythm and ways to create value
• Planning for behaviour change, before setting out to create it