Refining and combining our skills of empathy, listening and questioning will enable us to purposefully manage relationships with those more senior.

The idea of 'managing upwards' has risen recently in popularity, especially in fast-moving cultures where change is a constant, talent moves up quickly and hierarchies can be tough to define. And its taken on a number of interpretations too; but still broadly referencing principles like anticipating our boss’s needs, understanding what motivates them, appreciating the right approach to discussing problems and becoming perceived as a positive and helpful person to those more senior. 

Being able to confidently support and influence those above us can create huge value both to our individual status, and the culture in which we work — and there are mindsets and approaches to get us there.

What we'll cover:

• Techniques for taking on alternative perspectives
• Power and Power styles
• Powerful techniques for listening and questioning
• Influencing through labeling, mirroring and reframing
• Recognising rhythm and ways to create value
• Planning for behaviour change, before setting out to create it

Accessing this topic

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    In our programme

    Learn about this topic in open sessions among peers in our weekly programme

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    Brought to you

    We can deliver punchy in-person workshops on this topic to your team anywhere.

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    Remote and Resources

    We can deliver sessions to your teams remotely, with resources on all topics too.

We build capability

We help organisations of all shapes and sizes to become more capable in pursuit of their goals.

To do this we focus on what we believe to be the three key drivers of organisational capability — People, Purpose and Partnerships. Whether through our open learning programmes, or tailored consultancy work; we love bringing together creatively-minded groups to work and learn in modern and motivating ways.

Find out more about what we offer in this PDF, or by contacting YCN Director Nick Defty by email or on +44 (0)20 7033 2140.