With the right mindset and techniques to hand, conversations we put off can become positive and transformative learning experiences.

Few people enjoy confrontation — but there are times where we're called on to have a difficult, potentially awkward conversation with someone; whether a colleague, direct report, boss or partner. And whoever it's with, and whatever the topic — there are key mindsets to get into, and skillsets to have to hand that will enable us to reframe what's awkward, as something positive all-round. Indeed, if handled correctly and purposefully, seemingly difficult conversations can become something rich in development.

As with any feedback situation we need to ensure we're prepared, rooting everything in observation, mindful of our triggers (and those of others) and with outcomes, objectives and next steps clearly in mind. 

We'll focus on:

• The power of preparation
• Communicating from a point of observation
• Practical frameworks for approaching conversations
• Listening for meaning
• Getting from emotion triggers to problem solving

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We provide growth-oriented organisations of all shapes and sizes with social, motivating and behaviourally-driven approaches to building capability throughout their teams — wherever they’re working from.

With an emphasis on virtual and remote delivery; our pioneering programmes bring people together to build skills among peers, and immediately apply them to the commercial and cultural challenges of the day.

To learn more about our transformative work with partners ranging from Dr. Martens to Dishoom, Adidas to Action for Children; and to explore ways we can support your teams — email Nick Defty or call +44 (0)20 7033 2140.

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