With the right mindset and techniques to hand, conversations we put off can become positive and transformative learning experiences.
Few people enjoy confrontation — but there are times where we're called on to have a difficult, potentially awkward conversation with someone; whether a colleague, direct report, boss or partner. And whoever it's with, and whatever the topic — there are key mindsets to get into, and skillsets to have to hand that will enable us to reframe what's awkward, as something positive all-round. Indeed, if handled correctly and purposefully, seemingly difficult conversations can become something rich in development.
As with any feedback situation we need to ensure we're prepared, rooting everything in observation, mindful of our triggers (and those of others) and with outcomes, objectives and next steps clearly in mind.
We'll focus on:
• The power of preparation
• Communicating from a point of observation
• Practical frameworks for approaching conversations
• Listening for meaning
• Getting from emotion triggers to problem solving