Owning feedback, with Katy Kent

Owning feedback, with Katy Kent

"We each have two human needs: To learn and grow and to be respected, accepted and loved the way you are. Even though feedback facilitates learning and growth, it conflicts with our need to feel respected. This is a key reason we resist feedback." Sheila Heen
Personal Effectiveness
Wednesday 12 October
9:30am11:00amUK time

By the end of this session you'll feel more confident and capable to effectively give and receive performance enhancing feedback, positively impacting your most important relationships.

In modern working cultures, feedback is a must-have — the ultimate learning tool. It's something we must continually improve our ability to share and to absorb at all times. As well as landing it clearly with those around us; we've got to regularly pull it in, rather than waiting for it to be pushed our way.

But often feedback is handled badly — infrequently, formally, framed in the wrong way, not rooted in real observation and impossible to 'isolate' and act on. And so it's no surprise that this can have negative consequences; points of view get muddled, identities challenged, emotions triggered and relationships rocked.

This pacy, social session, led by coach and facilitator Katy Kent, is all about getting into the habit of giving and getting purposeful and performance enhancing feedback in the right way and at the right times.

The content we'll collaboratively cover has been road-tested and sharpened with lots of teams of all shapes and sizes, is hyper-practical in its focus and will transform the quality of the conversations you have at work and home.

Expect an immersive and interactive experience, among a supportive group of peers.

What we'll cover:

• Frameworks for giving and receiving feedback
• Positivity ratios
• The Behaviour, Impact, Do/Dialogue model
• Emotional triggers, and how to deal with them
• Separating data from interpretation
• Ways to pull in the specific feedback you need

BI Dpage
We'll share the session slides among other handy resources, so you can revisit and replay what's covered among your team.

How the session will be structured:

Led by coach-facilitator Katy, we'll mix some practical instruction, discussion and trying out new tools and techniques together.

Who the session's for:

Anyone wishing to get better at giving and receiving feedback in all sorts of contexts and happy to share their own experiences among a supportive group of peers.

Wednesday 12 October
9:30am11:00amUK time

The facilitator was very attentive and inclusive. I really liked the breakout exercises, will definitely be using the BID model and making sure to be continually noticing more!

Priscila, Learnerbly

Good to know

Helpful resources

To support the session you'll also get access to a supporting eCourse and other handy resources to help you revisit and deepen your learning.

Super Awesome
Building a feedback culture

We can deliver this session directly into your teams, wherever they're working from. Find out more about our tailored partnerships here.