Owning feedback

"We each have two human needs: To learn and grow and to be respected, accepted and loved the way you are. Even though feedback facilitates learning and growth, it conflicts with our need to feel respected. This is a key reason we resist feedback." — Sheila Heen, Thanks for the Feedback

Personal Effectiveness

Monday 5 December

4:00pm — 5:30pmUK time

By the end of this session you'll feel more confident and capable to effectively give and receive performance enhancing feedback, positively impacting your most important relationships.

Always be learning

In modern working cultures, feedback is a must-have — the ultimate learning tool. It's something we must continually improve our ability to share and to absorb at all times. As well as landing it clearly with those around us; we've got to regularly pull it in, rather than waiting for it to be pushed our way.

But often feedback is handled badly — infrequently, too formally, framed in the wrong way, not rooted in real observation and impossible to 'isolate' and act on. And so it's no surprise that this can have negative consequences; points of view get muddled, identities challenged, emotions triggered and relationships rocked.

This pacy, social session is all about getting into the habit of giving and getting purposeful and performance enhancing feedback in the right way and at the right times.

The content we'll collaboratively cover has been road-tested and sharpened with lots of teams of all shapes and sizes, is hyper-practical in its focus and will transform the quality of the conversations you have at work and home.

Sheila Heen and Douglas Stone's excellent read, from which we reference the three 'Emotional Triggers'

What we'll cover:

• Frameworks for giving and receiving feedback
• Positivity ratios
• The brilliant BID model
• Emotional triggers, and how to deal with them
• Separating data from interpretation when receiving feedback
• Ways to pull in the specific feedback you need

We'll share the session slides among other handy resources, so you can revisit and replay what's covered in your team.

How the session will be structured:

Led by a YCN coach-facilitator, we'll mix lots of punchy and practical instruction with small group discussion and trying out new tools and techniques together.

Who the session's for:

Anyone wishing to get better at giving and receiving feedback in all sorts of contexts, and happy to share their own experiences among a supportive group of peers.

Monday 5 December

4:00pm — 5:30pmUK time

The facilitator was very attentive and inclusive. I really liked the breakout exercises, will definitely be using the BID model and making sure to be continually noticing more!

Priscila, Learnerbly

Helpful resources

To support the session you'll also get access to a supporting eCourse and other handy resources to help you revisit and deepen your learning.

See those now

Finding the coaching in criticism

This resource shares some fascinating, practical insights into why we so often reject the feedback we need most, and how to outsmart ourselves when 'triggered'.

Building a feedback culture

We can deliver this session directly into your teams, wherever they're working from. Find out more about our tailored partnerships here.